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证券公司客户服务体系框架设计的研讨

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【中文摘要】:

【中文摘要】中国证券行业阅历了十余年发铺,已经成为我国公民经济的主要支柱之一。跟着市场的发铺与成熟,行业的竞争也日趋剧烈,各证券公司清楚地熟习到,客户服务管理的水平成为左右证券公司发铺的主要因素,客户服务的电子信息化及体系化则是行业发铺的方向。本文结合证券行业的实际需求,从证券公司的内部运作、业务运转、决议计划支持等方面着手,通过研讨证券公司客户服务业务流程,肯定证券公司客户服务体系框架,并由此来得到整个体系框架的功能需求、体系机能、数据控制请乞降技术需求。技术上结合当前入步前辈的J2EE、分布式的应用服务器体系构造、MVC设计模式及数据挖掘等技术方式,应用软件工程基本原理,开发设计证券公司客户服务管理模型和证券公司客户服务体系框架构造,并且统筹、规划、设计证券公司客户服务体系的初步软件模型,入一步说明证券公司客户服务体系的机制。本证券公司客户服务体系为海内证券公司最终解决内部管理、客户管理、业务管理和决议计划支持等工作提供了科学的理论依据和安全有效的实行方式,有助于增强我国证券公司的综合实力,这对于我国积极介入国际上证券市场的争夺有积极作用必将具有辽阔的应用前景。');
【Abstract】 China\'s securities industry has experienced more than ten years of development, has become an important pillar of our national economy. As the market develops and matures, increasingly fierce competition in the industry, the securities companies clearly recognize that the level of customer service management to become so important factor in the development of securities companies, customer service, electronic information and systematic is the development of the industry direction.In this ***, the actual needs of the securities industry, from the securities company\'s internal operations, business operations, decision support and so proceed, through research services for clients of business processes and customer service system to determine the framework of securities companies, and thus to get the whole system framework functional requirements, system performance, data control requirements and technical requirements. In connection with the technologically advanced J2EE, distributed application server architecture, MVC design patterns and data mining technologies such as methods, and use the basic principles of software engineering, development and design for clients of service management model and a securities company customer service system framework, and the co-ordination, planning, design service system for clients of the initial software model, and further clarify the securities company customer service system mechanism.The securities company customer service system for the final settlement of domestic securities firms internal management, customer management, business management and decision support to provide a scientific theoretical basis and implementation of safe and effective way to help enhance the comprehensive strength of China\'s securities companies, which For China\'s active participation in international competition on the stock market will have a positive role in has broad application prospects.

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本文TAGS: 设计 研讨 框架 体系 客户服务 证券公司 the and

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